service standards, or the lack of it.


the other day i was out shopping and passed by cotton on ( i won’t say which outlet)… they were having a massive sale so i decided to pop in. the place was packed with kiasu singaporeans all wanting to grab the last sizes but i managed to find a couple of tops i wanted to try. i saw this purple floral vintage looking top in a size M, and i knew for sure it’d be too big… in hope of getting a small size, i decided to ask one of the sales girls if she could check for sizes, this is roughly how the conversation went…

me : i really love this top but its a size M, way too large for me. would you still have a size small somewhere by any chance?

(not without even batting a lid she said)

sales girl : oh, no more already! the sizes are all outside!

me : i know they’re all outside, what about the fitting rooms? perhaps someone tried and it hasn’t been returned to the shelf?

sales girl : oh, that i’m not sure. you want you can go and find.

me : right, thanks.

it’s not like she was busy scampering around helping other customers with their needs, she was just standing there refolding the clothes. that shows just how much their customers mean to them. i personally have a thing for service standards, having been train for half a year at The Ritz Carlton and working there for over 2 years, i definitely know what service means and i get really pissed when people who are employed to serve customers simply do not do their jobs! it’s blooody annoying!

well i then decided i would try the medium anyway, cos i could do the alterations myself since i loved the top so much.

while i was queuing for the fitting room, another sales girl walked pass with the same top in her hands, it was a size XS. PERFECT! i grabbed it off her hands, but i was getting more mad because now i had the size i needed, and yet the sales girl didn’t even bother checking for me.

if that’s not bad enough, when i got closer to my turn, i saw yet another of the same top hanging on the fitting room door. i thought to myself, if that is a size small, that sales girl is seriously screwed. and what do you know? that was the very fitting room i went into when it came to my turn and the top was a size small. WOW.

when i was done trying the pieces i picked out, i went straight to another sales girl and asked for the manager or in charge. trust me, i was FUMING. so i told her about what a help her staff was and that i was seriously disappointed. but all she had to say was, “oh cos we’re also having a sale now so most of them are busy and they are not supposed to leave their stations unless i give them permission to”

for god’s sake, don’t tell me about leaving stations, and don’t tell me about being busy, thus having no time to attend to a customer’s needs. i’ve been there and done all that and gained lots of merits to boot.

the conclusion?

the service standards in singapore are just not there. really, it’s sad! people who do not have the passion to serve should never join the service industry. be it f & b or retail. cause apart from being a total grouch at work, you’re just gonna upset all the customers who expect you to do what you’re actually paid to do.


otherwise, just sit yourself behind a desk and deal with boring paper work. cause if you ask me, the service industry is where the real fun is.

Jeanine on


here are some of the photos from the shoot i recently did for TiniEyes! Check out the website and grab these great apparels before they sell out!

picture-17jamie (left) jeanine – me (right)


picture-131reaching for the stars!





there’s much more on the website so go check out today!

plus! the accessories you see us wearing in the photo are all from my website,



“Good dreams pass through the center hole to the sleeping person. The bad dreams are trapped in the web, where they perish in the light of dawn.”

no, i haven’t turned tribal. but i just really believe in that dreamcatcher hanging above my bed!


when i was much younger, i used to have terrible nightmares… in some i’d be running away from a fire that seems to never stop chasing me. otherwise i’d dream of all sorts of monsters. you know, NIGHTMARES. you’d think nightmares are caused by your sub-conscious thoughts, the things you worry about, the happenings of the day gone by; who’d have known there was a way to prevent bad dreams?

and then i chanced upon a dreamcatcher…

i saw these pretty things hanging in a store, somehow looking at them brings about some sort of calm. they looked so magical just swaying with the wind, occasionally sparkling in the light… so i asked what they were, and this is what i was told…

“these are dreamcatchers, originated in the Ojibwa Nation, they’re made of sinew thread and feathers, sometimes seashells… legend goes that if hung above the bed, it will trap bad dreams and let only the good ones through” and i knew i just had to get one!

here’s a short extract about dreamcatchers from Wikipedia:

Traditionally, the Ojibwa construct dreamcatchers by tying sinew strands in a web around a small round or tear-shaped frame of willow (in a way roughly similar to their method for making snowshoe webbing). The resulting “dream-catcher”, hung above the bed, is then used as a charm to protect sleeping children from nightmares. Dreamcatchers made of willow and sinew are not meant to last forever but instead are intended to dry out and collapse over time as the child enters the age of adulthood.

The Ojibwa believe that a dreamcatcher changes a person’s dreams. According to Terri J. Andrews in the article “Legend of the Dream Catcher,” about the Ojibwa nation in the magazine World & I, Nov. 1998 page 204, “Only good dreams would be allowed to filter through . . . Bad dreams would stay in the net, disappearing with the light of day.”

It’s recommended to hang the dream catcher above someone sleeping to guard against bad dreams. Good dreams pass through and slide down the feathers to the sleeper.

…it’s been years since i’ve hung a dreamcatcher above my bed, and i must admit, there have been fewer nightmares. once in a while i sleep on the wrong end of the bed, with the dreamcatcher hanging over my feet instead of my head, and on such nights, occasionally i do get some really weird dreams that are far from pleasant. so, believe it or not… the legend still stands…

sew sew sew

i’ve taken a long break from sewing bags, but i couldn’t stay away much longer!

tadaaaa! :)


psssssttt: that’s the new logo for 2009! YAY!



when  i finished the bag i got a little bored and tried something new… what an odd looking panda….


another vintage necklace i just completed. i crocheted the 3 pieces! crochet foundation credits to mummy! :)

till the next update, tooooodles!

What Wo(Men) Want

I have tons of mags lying around, just picked one up today and i just had to share this article. It may just be an excerpt, just I’m quite convinced we all have alot to learn; even about ourselves.41lckuw2ysl_sl500_

414grpr721l_sl500_ Its taken from the books “For Men Only” and “For Women Only” by Jeff & Shaunti Feldhahn

For the girls…

He isn’t as strong as he seems
Behind your man’s strong facade may lie uncertainty and the fear of failing. Sometimes, he is unsure about what he should do in a situation and feels inadequate to provide solutions or comfort, but he masks his insecurities and “acts tough”.

So what can we do? For starters, don’t taunt him or tear him down when he tries to help. Rather, encourage and affirm him by showing your appreciation, especially in front of others!

How you look matters to him
Dressing up for your man is one way of showing him how much you respect and love him. We’re not saying doll up to the nines just to eat at the nearby kopitiam, but some basic personal grooming can go a long way.

If you thing you’re fat, don’t just complain – do something about it! Aman does get frustrated when the woman in his life anguishes endlessly about her appearance.

He loves you
If there is one thing a man most wishes you knew about him, it’s that he really loves you. Often, he may want to express his feelings to you, but he worries that he will not do a good job.
To make things easier, let him know what makes you feel most loved! Appreciate him for the times he does try to show his love for you…

* * *

Now for the boys…

She can’t shut out her emotions
Surprising fact : Most women are like Macs, and most men are like PCs! Like a Mac, there are many “windows” open (thoughts and feelings) on the screen of a woman’s mind at any one time. Vs the “PC” mindset of a man, who is able to close each “window” on his screen before going on to the next one.(On the other hand, that’s why most women can multitask, and most men can’t!)

Don’t say “Just don’t think about it.” (She can’t)
Instead, listen, reassure and encourage her in any action that needs to be taken to resolve her concern.

She wants your empathy
“I don’t want you to fix the problem; I just want you to listen!” Sound familiar? What she FEELS about the problem is actually more important to her than the problem itself. The problem is not the problem; the feeling is the problem. You need to learn to filter out the problem to focus on her feelings. Only after you have acknowledged her feelings will she want to focus on working on a solution.

She needs to feel loved
Most women feel insecure about whether their man really loves them. Whenever this insecurity is triggered, she may respond in ways that confuse or dismay you, until she feels reassured. Constant romancing of your woman, whether in little or big ways, will tell her that you desire and care for her, thus lessening her feelings of insecurity.

the inevitable shopping spree!

i can’t stop myself from shopping… it’s bad i know but i just can’t help it…

i soooo wanted to get this dress from river island. it’s so pretty! costs a whopping $183 tho! :)

the details on the fabric are awesome, somewhat like brocade? but mummy said i’d only wear such a dress once… plus she isn’t a fan of anything black like that… but seriously, it’s pretty right? in true fact, i’ll probably only wear it once… and paying $183 to wear something once isn’t really worth it.. right?


oh well, i still did buy a dress tho!

this one i found in topshop. and it costs $129! quite standard for a dress from topshop i reckon. since i got a michelle lowe dress from topshop some years ago…

this one’s cute and flouncy! is there even such a word? haha!



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